Welcome to www.Hlazon.com (“Site”). The owner and operator of the Site is Hlazon E Commerce Owned By Hlazon AD Holdings One Person Company LLC, a limited liability company registered in the United Arab Emirates (“UAE”) under license number 1093276 , with its office located at Dubai internet City, Dubai in the UAE (“we”, “our” or “us”).
These Terms of Use and all policies and additional terms (if applicable) posted on the Site set out the terms on which we offer you access to and use of our Site, services and applications including our mobile application (collectively, the “Services”). You can find all of our policies and additional terms here:www.Hlazon.com (“Legal Documents”). These Legal Documents are incorporated by reference into these Terms of Use.
By accessing, registering and/or continuing to use or access our Services, you are agreeing to be bound by these Terms of Use and the Legal Documents with immediate effect. These Terms of Use and the Legal Documents are subject to change by us at any time. Your continued use of the Site following any such change constitutes your agreement to these Terms of Use and Legal Documents as so modified.
References in these Terms of Use to “you” (or similar) are references to you as an individual or legal entity as the case may be.
ABOUT OUR SITE
The Site is an e-commerce platform that allows enterprise users to offer and sell products, and individuals and enterprise entities to buy products.
We reserve the right to introduce new Services and update or withdraw any of the Services, in our sole discretion, and we will not be liable to you for exercising this discretion.
1. ELIGIBILITY AND REGISTRATION REQUIREMENTS
1. You are eligible to register as a buyer or seller and benefit from the Services if you meet the following eligibility criteria:
a. for buyers:
i. you are above the legal age for purchasing products in your country of residence; and
ii. you are able to provide an address in the UAE or the Kingdom of Saudi Arabia (“KSA”) for delivery of products.
b. for sellers:
. you are a legal entity duly registered in your jurisdiction;
i. you have a current trade license;
ii. you provide proof of authorization for the individual who will be registering and using the Site;
iii. you provide identification for the authorized person;
iv. you can provide supporting bank details; and
v. you acknowledge and agree that for certain product categories, additional requirements might be applicable.
2. In order to register to the Site, you will need to provide us with certain information. Your registration to the Site may not be accepted if you do not provide us with the required information. We reserve the right to decline any registration without further explanation. We reserve the right to undertake such checks as are necessary to verify your identity.
3. Once you have successfully completed registration, your registration shall continue for an indefinite period, subject to suspension or termination in accordance with clause 6 of these Terms of Use.
2. YOUR OBLIGATIONS
1. When using or accessing the Services, you agree that you:
. are responsible for maintaining the confidentiality of, and restricting access to and use of your account and password, and accept responsibility for all activities that occur under your account and password;
a. agree to immediately notify us of any unauthorized use of your password or account or any other breach of security;
b. will provide true, accurate, current and complete information about yourself and your use of the Services as required by us;
c. will not disclose to any third party (except as required or requested by us) a user’s information provided to you; and
d. will cooperate with our requests for additional information with respect to your eligibility and usage of our Services.
2. When using or accessing the Services, you agree that you will not:
. post, list or upload in any manner any information which is blasphemous, defamatory, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever.
a. post, list or upload content or items in inappropriate or prohibited categories or areas on our Site, including:
. content or items that may be considered culturally or religiously offensive in any way;
i. content or items which may not be considered to be in compliance with general local law, Islamic law, rules, morals, values, ethics and traditions;
ii. content or items that may threaten national security;
iii. content or items which may constitute or be considered to promote gambling;
iv. securities, including shares, bonds, debentures, or any other financial instruments or assets of any description;
v. living or dead creatures and/or the whole or any part of any animal which has been kept or preserved by any means whether artificial or natural;
vi. weapons of any description;
vii. liquor, tobacco products, drugs, psychotropic substances, narcotics, intoxicants of any description and medicines;
viii. items that to your knowledge are defective, fake, damaged, false or misleading or that may through normal use harm another Site user’s interest or health;
ix. non-transferable vouchers; and
x. chemicals.
b. post items you do not have a right to link to or include;
c. post counterfeit or stolen items;
d. breach or circumvent any laws, third party rights or our systems, policies or determinations of your account status;
e. use our Services if you no longer fulfil the eligibility criteria or are not able to form legally binding contracts, or are temporarily or indefinitely suspended from using our Services;
f. fail to pay for items purchased by you, unless you have a valid reason as set out in any of our policies;
g. fail to deliver items sold by you (if applicable), unless you have a valid reason as set out in any of our policies;
h. use contact information provided to you during the course of a transaction on the Site to solicit additional sales offline or on another website;
i. manipulate the price of any item;
j. interfere with any other user’s listings;
k. take any action that may undermine the Site’s feedback and ratings systems;
l. post false, inaccurate, misleading, deceptive, defamatory or similar content;
m. transfer your account to another party without our prior written consent;
n. distribute or post spam, unsolicited or bulk electronic communications or similar;
o. distribute viruses or any other technologies that may harm our Services or the interests or property of other users;
p. infringe:
. the copyright, trademark, patent, publicity, moral, database, and/or other intellectual property rights (collectively, "Intellectual Property Rights" ) that belong to or are licensed to us; or
i. any Intellectual Property Rights that belong to third parties;
q. harvest or otherwise collect information about users without their consent; or
r. circumvent any technical measures we use to provide the Services.
3. TRADE IN PROGRAM
1. Hlazon in collaboration with any third parties, may offer a trade-in service, wherein you may trade in your eligible electronic device (the “Trade-in Device”) upon the purchase of a new phone device (the “Trade-in Program”). The Trade-in Partner will provide you with an estimated value for the Trade-in Device (the “Trade-In Value”). The Trade-in Value will be credited to your registered Hlazon account as Hlazon credit. You can elect to have the Hlazon credit transferred to your bank account. This Trade-In Program is only available for selected brands and devices purchased online via Hlazon’s website at www.Hlazon.com or the Hlazon App via the Trade-in option.
2. The Trade-in Program is subject to the following terms set out here
4. INTELLECTUAL PROPERTY RIGHTS
1. Except for the rights expressly granted under these Terms of Use:
. all content included on the Site, including but not limited to text, graphics, logos, images, audio clips, digital downloads and software is our property or the property of our licensors. We (or our licensors, as the case may be) retain all right, title and interest in and to the Site and the Services, including, without limitation, all Intellectual Property Rights therein; and
a. all rights, title and interest in and to any information, materials or other content that you provide in connection with your use of the Services, including all Intellectual Property Rights therein, will become our property.
2. You agree that you have no right to use any of our trademarks without our prior written consent.
3. All rights not expressly granted to you in these Terms of Use are reserved and retained by us or our licensors.
5. WARRANTIES, REPRESENTATIONS & UNDERTAKINGS
1. You warrant, represent and undertake that:
. you shall fully comply and will at all times continue to fully comply with all applicable laws, statutes and regulations, including, without limitation, all privacy laws and content regulation;
a. you have full power and authority to enter into these Terms of Use and the execution and performance of your obligations under these Terms of Use does not conflict with:
. any laws, rules, regulations or governmental guidelines to which you are subject to; or
i. any other agreements to which you are a party to or to which you are otherwise bound by;
b. if you create or use an account on behalf of a business entity, you represent that you are authorized to act on behalf of such business and bind the business to these Terms of Use. Such account is deemed to be owned and controlled by the business entity;
c. you own or have the authority to grant the rights and licenses granted to us by you under these Terms of Use; and
d. any content you submit as part of your use of the Services and any products that you list do not violate the rights of any third party anywhere in the world including, without limitation, any Intellectual Property Rights (whether registered or not).
2. Subject to clause 5.1, the Services are provided to you on an “as is” basis without representations, warranties or conditions of any kind. We disclaim all warranties, conditions and representations of any kind, whether express, implied or collateral, including, but not limited to, all conditions, representations or warranties of merchantability, of fitness for a particular or general purpose, of non-infringement, of compatibility or that the Services are secure or error free or will operate without interruption or will be provided in a timely or proper manner or at all.
3. Furthermore, whilst we attempt to be as accurate as possible, we do not warrant that product descriptions or other content of any Service is accurate, complete, reliable, current, or error-free. Additionally, as a buyer, you agree that we are not responsible for examining or warranting the listings or content provided by us or third parties through the Services, and that you will not attempt to hold us liable for any inaccuracies or defects in any of the listings. As a seller, it is your responsibility to review the content of your listings for accuracy and you will not attempt to hold our catalogue/content providers or us responsible for inaccuracies.
6. LIABILITY & INDEMNITIES
1. Nothing in these Terms of Use shall limit or exclude a party’s liability:
. for fraud, including fraudulent misrepresentation, perpetrated by that party;
a. for death or personal injury caused by the negligence of that party; or
b. for any other liability that cannot be limited or excluded under applicable law.
2. Subject to clause 5.1, in no event will we, our parent company, subsidiaries and affiliates, and our, and their directors, officers, agents, employees, suppliers, subcontractors or licensors be liable, whether based on an action or claim in contract, tort, negligence, breach of statutory duty or otherwise arising out of or in relation to these Terms of Use for loss of profits, loss of data or information, business interruption or other pecuniary loss or for any special, indirect, incidental or consequential damages, even if we, our affiliates, directors, officers, agents, employees, licensors, subcontractors or suppliers have been advised of the possibility of such damages.
3. In addition, to the extent permitted by applicable law, we (including our parent company, subsidiaries and affiliates and our, and their directors, officers, agents, employees, suppliers, subcontractors or licensors) are not liable, and you agree not to hold us responsible, for any damages or losses resulting directly or indirectly from:
. the content or other information you provide when using the Services;
a. your use of or your inability to use our Services;
b. pricing, shipping, format or other guidance provided by us;
c. delays or disruptions in our Services;
d. viruses or other malicious software obtained by accessing or linking to our Services;
e. bugs, errors or inaccuracies of any kind in our Services;
f. damage to your hardware device from the use of products sold on the Site or our Services;
g. the content, actions or inactions of third parties using our Services;
h. a suspension or other action taken by us with respect to your use of the Services;
i. the duration or manner in which your listings appear in search results; or
j. your need to modify practices, content or behavior or your loss of or inability to do business as a result of changes to these Terms of Use.
4. Subject to clause 5.1, if clauses 5.2 or 5.3 are held to be unenforceable or inapplicable for any reason, then the total liability applicable to us, our parent company, subsidiaries and affiliates and our, and their directors, officers, agents, employee, suppliers, subcontractors or licensors, to you, whether based on an action or claim in contract, negligence or breach of statutory duty or otherwise, arising out of or in relation to these Terms of Use shall be limited to the lower of:
. the price the item sold for on our Site and its original shipping costs; and
a. the amount of fees in dispute not to exceed the total fees that you paid to us in the twelve (12) months prior to the action giving rise to the liability; or
b. AED 300.
5. You agree to indemnify and hold us, our parent company, subsidiaries and affiliates and our, and their directors, officers, agents, employee, suppliers, subcontractors or licensors harmless from and against any losses, damages and expenses (including legal fees and attorney’s fees) (“Claims”) arising out of or relating to:
. any claims or demands made by any third party due to or arising out of your use of the Services;
a. your violation of any of the provisions of these Terms of Use, including, without limitation, any of the warranties, representations and undertakings;
b. your violation of any applicable laws, including, without limitation, data protection or anti-spam laws; or
c. the manner in which you use our Services, including, without limitation, that the content you post, the items you list or your trademarks infringe the Intellectual Property Rights of any third party or that the content of your listings is slanderous, defamatory, obscene or violates any other rights (including privacy rights) of any third party (including other Site users).
7. SUSPENSION, TERMINATION & CANCELLATION
1. We may, at our sole discretion and without prejudice to any of our rights and remedies and without any liability to you, we may limit, suspend or permanently withdraw your access of our Services, cancel any product(s) order and/or remove hosted content submitted by you for any reason including, without limitation, the following:
. if we believe that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Use;
a. If you use our Platform or Services for any unlawful and fraudulent purposes or in connection with a criminal offence or abuse our policy and rules;
b. You are suspected of inventory abuse or placing bulk order. The following shall (without limitation) constitute inventory abuse or placing bulk order:
Products ordered are not for self-consumption but for commercial resale;
Multiple orders placed for same product at the same address, depending on the product category;
Bulk quantity of the same product ordered;
Invalid address given in order details;
Any abuse or fraud used to place the order; or
Any order placed using a technological glitch/loophole.
2. We reserve our right to take appropriate action if you are suspected of acting fraudulently or if you file invalid and/or false claims or provides false, incomplete, or misleading information. You may be considered to be engaging in fraudulent activities if any of the following (without limitation) are met:
. you don’t reply to the payment verification mail sent by us;
a. you fail to produce adequate documents during the payment details verification;
b. you misuse credentials not belonging to you;
c. you use invalid address, email and phone no;
d. you attempt to overuse a voucher code;
e. you return wrong or damaged product;
f. you refuse to pay for an order;
g. for COD items, you use fake currency notes to make the payment;
h. you abuse or harass the delivery staff;
i. miscellaneous activities conducted with the sole intention to cause loss to business/revenue to Hlazon;
j. your return, undeliverable rate is very high and often the returned products are missing, fake or damaged; or
k. Repeated request for monetary compensation.
3. If your access to our Services or our Platform is terminated for any reason, we may delete any content or other materials relating to your use of the Service (including any credits earned through loyalty programs or reward points) and we will have no liability to you or any third party for doing so. However, your transactions details may be preserved by us for purposes of tax or regulatory compliance.
4. For the avoidance of doubt, any amounts paid and received by us in relation to a cancelled product(s) order will be refunded.
8. REPORTING VIOLATIONS OF THESE REQUEST TERMS OF USE
1. We are committed to ensuring that listed items and content on our Site comply with these Terms of Use. If you believe that a listed item or content breaches these Terms of Use, please notify us on the details in clause 8.12 and we will investigate.
9. HLAZON AFFILIATES & ADDITIONAL FUNCTIONS
1. Hlazon E Commerce Owned by Hlazon AD Holdings Three Person Company LLC and/or its affiliates ("Hlazon’s Affiliates") provide website features and other products and services to you when you use or sign-up as a buyer and/or seller on the Site. “Affiliate” means, with respect to a particular person, any entity that directly or indirectly controls, is controlled by, or is under common control with such person.
2. To enhance your experience across the Site and with Hlazon’s Affiliates, you hereby agree that we may set-up additional services, functions and/or accounts on your behalf, by using the information you provide to us on the Site.
10. GENERAL
1. Governing Law. These Terms of Use and any non-contractual rights or obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of the United Arab Emirates, as applied in the Emirate of Dubai.
2. Dispute Resolution. If you have an issue with our Services, please contact us. We will endeavor to resolve your issue as soon as possible. Any disputes or Claims arising out of or in connection with these Terms of Use, including any non-contractual rights or obligations arising out of or in connection with these Terms of Use shall be referred to and finally resolved by arbitration under the Arbitration Rules of the DIFC – LCIA Arbitration Centre, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat, or legal place, of arbitration shall be Dubai International Financial Centre. The language to be used in the arbitration shall be English.
3. Third Party Rights. A person who is not a party to these Terms of Use has no right to enforce any of its terms.
4. Relationship of the Parties. Nothing contained in these Terms of Use will be deemed or construed by the parties or any third party to create the relationship of partnership, joint venture or agency between the parties, it being understood that the parties will at all times remain independent parties contracting for Services.
5. Further Assurances. The parties will do and execute or arrange for the doing and executing of each necessary act, document and thing reasonably within its power to implement and give effect to these Terms of Use to its full extent, including, without limitation, assisting each other in complying with applicable law.
6. Assignment. These Terms of Use will be binding upon and ensure to the benefit of the parties and their respective successors and permitted assigns. You agree that you will not assign or transfer these Terms of Use or any of your rights or obligations under these Terms of Use, whether directly or indirectly, without first obtaining our prior written consent, such consent not to be unreasonably withheld.
7. Entire Agreement. These Terms of Use and the documents referred to or incorporated herein by reference contain the entire agreement between the parties with respect to the subject matter and supersede all prior agreements, negotiations and representations, written or oral, relating to its subject matter. Except as provided in these Terms of Use and the documents referred to or incorporated into these Terms of Use by reference, there are no conditions, representations, warranties, undertakings or agreements between the parties whether direct, indirect, collateral, express or implied.
8. Amendment. These Terms of Use cannot be modified, varied, amended or supplemented in any way by you. We reserve the right to modify, vary, amend or supplement these Terms of Use at any time and from time to time. We will post the current version of these Terms of Use on the Site and each such change will be effective upon posting on the Site or upon the date designated by us as the “effective date” (if any). Your continued use of the Services following any such change constitutes your agreement to be bound by and its acceptance of these Terms of Use as so modified.
9. Severability. If any provision of these Terms of Use is determined by any court of competent jurisdiction to be invalid, illegal or unenforceable, that provision will be severed from these Terms of Use and the remaining provisions will continue in full force and effect so long as the economic or legal substance of the transactions contemplated hereby is not affected in any manner materially adverse to either of the parties.
10. Force Majeure. Neither party will be liable for any loss or damage or for any delay or failure in performance due to acts beyond the control of such party whether or not such acts could reasonably be anticipated (including acts of God, legislative, judicial or regulatory acts of any provincial or the federal government, court or regulatory authority, acts of any of our subcontractors or any third party providers of goods or Services to us, labor disruptions, blackouts, embargoes).
11. No Waiver. Any waiver by us of any of the provisions of these Terms of Use will not constitute a waiver of any other provision (whether similar or not), nor will any such waiver constitute a continuing waiver of that particular provision, unless expressly provided by us in writing.
12. Communications. You can reach out to us by, going to the 'Account' section, click on 'Need Help?'
13. Survival. All provisions that either expressly or by their nature survive, will survive suspension or termination of your membership of the Site.
1. INTRODUCTION
1. These Terms of Sale set out the terms and conditions on which products are supplied to you as a buyer on www.Hlazon.com or on our mobile application (together defined as the “Site”). The owner and operator of the Site is Noon E Commerce Owned By Hlazon AD Holdings One Person Company LLC, a limited liability company registered in the United Arab Emirates (“UAE”) under license number 1093276 , with its office located at Dubai Internet City , Dubai in the UAE (“we”, “our” or “us”).
2. Please read these terms carefully before you submit your order via the Site. By placing an order on the Site, you are agreeing to be bound by these Terms of Sale with immediate effect.
2. ORDER ACCEPTANCE
1. Supplier. Each product in your order is sold either by us or by the local or international seller that is specified on the Site.
2. Order Acceptance. Our acceptance of your order will take place when we notify you of our acceptance in writing (e.g. by email or mobile messaging). If we are unable to accept your order, we will inform you of this in writing or through a call and will not charge you for the product.
3. Payment. By placing an order, you authorize us or our third-party payment processer to process your credit/debit card details for the amount of your order. We accept payment by,
a. credit/debit card;
b. via your wallet; or
c. cash on delivery (an amount not exceeding AED 6,500)
4. In order to authorize credit/debit card payments, we may be required to create an account for you with our third-party payment processors, including accepting their standard terms and conditions and submitting your details to them on your behalf. You hereby authorize us to do so and we shall not be liable to you for any damage or loss you may incur as a result.
5. We may remove or add cards or other payment methods that we accept at any time without prior notice to you.
6. Cancelling Order. You may cancel your order immediately prior to shipping for any reason.
7. Our Cancellation. We may cancel your order(s) if:
. you do not make any payment to us when it is due;
a. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
b. you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
c. you attempt to bulk or multi-order purchase in accordance with clause 2.8, below.
d. order(s) not being capable of fulfilled due to product(s) not being available.
8. Bulk/Multiple Purchasing. We reserve the right to reject any orders, at our sole discretion, where we detect bulk purchasing or multiple units of similar products being purchased.
3. DELIVERY OF YOUR ORDER
1. Delivery Costs. The costs of delivery will be as displayed to you on our Site.
2. Delivery Date. This information will be displayed to you on our Site.
3. Delivery Delays:
. if our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay;
a. if no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product;
b. if you do not collect the product from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we will cancel your order.
4. ID Requirement Upon Delivery. We may, at our sole discretion, make any inquiry we deem necessary to verify your identity and/or ownership of your financial instruments by requesting that you provide us with further information or documentation, including, but not limited to requesting a form of identification and/or credit card. If we are unable to verify or authenticate any information you provide, we have the right to refuse delivery and cancel the order.
5. Delivery from Overseas. Note that you might be considered the importer of record in the event that your order requires delivery from overseas. In such instance, you are required to ensure that your ordered products can be lawfully imported, comply with all laws and regulations and to pay all fees and customs duties relevant to your purchase.
6. Title to Products. A product will be considered owned by you and your responsibility from the time we deliver the product to the delivery address and you have paid for the product.
7. Invoice. We will issue an electronic invoice for your purchase and send such invoice to the email address you provided to us.
4. RETURNS
1. The table below sets out our conditions for returns:
Return Return (Possibility) Return Condition
You have received a wrong product;
You have received a product that is not as described on the Site; or
You have received a damaged product. Yes
For refurbished products, you must return the product within seven (7) days of receipt of shipment. Product is unused, in original unbroken packaging and includes all tags.
For electronics, open products will be accepted if different from description or picture displayed.
You have changed your mind Only in certain conditions as specified in our Returns Policy.
You have a right to return a product within fifteen (15) days of receipt of shipment.
For refurbished products, you must return the product within seven (7) days of receipt of shipment. Returns are subject to category specific terms and conditions to be found in our Returns Policy.
2. Non-returnable Products. You do not have a right to return, replace or exchange products in respect of:
. products that are classified as hazardous materials or use flammable liquids or gases;
a. products that have been used or damaged by you or are not in the same condition as you received them;
b. any consumable product which has been used or installed;
c. products with tampered or missing serial numbers; or
d. products that fall under specific categories, including food, beverages, household goods, digital books, swimwear, hosiery, underwear, socks, health, contact lenses, hygiene related and personal care products and certain baby products (e.g. tethers, diapers, hygiene tissues, feeding related products) music, video and video games.
3. Contacting Us (arrange a Return). You can reach out to us by, going to the 'Account' section, click on 'Need Help?'
4. Your Refund:
. For delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return:
i. if the products are faulty or not as described on our Site; or
ii. if you reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.
In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.
For products not delivered, you will receive a full refund if you cancel the order under clause 2.6;
5. Refund Procedure. We will issue a refund to you depending on the method you used for payment, as follows:
. if you paid by cash on delivery, we will issue a refund to your wallet.
6. Refund Timescale. Your refund will be initiated once your product is received back in our customer fulfilment center and inspected by our team, and the final refund will be received by you as follows:
. if the refund is to your credit/debit card, within thirty (7) days from the day on which we receive the product back in our customer fulfilment center;
a. if you have cancelled your order before shipping, an automated refund will be provided back to you.
5. FOR INFORMATION RELATING TO CASHBACK PLEASE REFER TO FAQ SECTION
6. DEFECT OR DAMAGE TO YOUR PRODUCT
1. Warranty. Hlazon warranty policy helps you stay covered in case of defects in material, design and workmanship after purchase of the product. On selected products and in instances where we are considered the seller, a twelve (12) months warranty will be provided for the eligible items purchased for all the buyers within UAE. In instances where products are bought through a seller that is not us, the terms of the respective seller’s warranty will apply. Excluding Apple products (Accessories warranty: 1 year), other electronic device accessories are subject to a six (6) months warranty starting from the delivery date. Warranty of the item begins from the product delivery date. Warranty obligations are limited to repair of defective product or replacement of the defective part, or replacement or refund according to paid/sold price of the product itself (such decision at the product seller’s discretion). Not all products are covered by the warranty, always check the product listing to know if it includes warranty benefits.
2. Authorized Service Centers. On selected products and in instances where we are considered the seller, warranty repairs will be carried out by authorized service centers. In instances where products are bought through a seller that is not us, the terms of the respective seller’s warranty will apply. Please refer to our Warranty Policy for more details.
Product Category Product Types Max. Repair Time Max. Number of Repairs before Replacement/Refund Action if Repair Not Possible/ Max. Number of Repairs Completed
Electronics Mobiles 14 days from reception in our repair center 3 Replacement if available, otherwise refund
Laptops / Tablets 14 days from reception in our repair center 3 Replacement if available, otherwise refund
Cameras 14 days from reception in our repair center 3 Replacement if available, otherwise refund
Audio/Video 14 days from reception in our repair center 3 Replacement if available, otherwise refund
Appliances 14 days from reception in our repair center 3 Replacement if available, otherwise refund
Electronic Accessories 14 days from reception in our repair center 3 Replacement if available, otherwise refund
Video Games (Consoles) 14 days from reception in our repair center 3 Replacement if available, otherwise refund
Fashion Watches 14 days from reception in our repair center 3 Replacement if available, otherwise refund
Toys, Kids & Baby Baby Gear 14 days from reception in our repair center 3 Replacement if available, otherwise refund
Toys 14 days from reception in our repair center 3 Replacement if available, otherwise refund
Sports & Outdoors
Fitness Equipment 14 days from reception in our repair center 3 Replacement if available, otherwise refund
Health & Beauty
Electric Personal Care 14 days from reception in our repair center 3 Replacement if available, otherwise refund
3. Warranty Period. Repair or replacement under the terms of this warranty does not provide right to extension or renewal of the warranty period. Warranty terms are in accordance with your device manufacturer. For more details about specific terms of the warranty for your device, please visit the support page of your product.
4. Warranty Not Applicable. The warranty does not apply in the following circumstances:
. if a repair has been attempted by any service center not authorized by the product seller; physical damage i.e. product presenting clear signs of damage like broken screens, heavy dents, bent products, that can prevent a product from functioning properly; liquid damage i.e. any situation involving the submersion or splashing of an electronic device in any liquid/or when water indicator (if any inside the device) changes color;
a. original software alteration or modification (e.g. “root” for Android devices or “jailbreak” for Apple devices);
b. if there has been use of non-original accessories with your purchased product;
c. if the serial number is removed from the product;
d. for maintenance and periodic checks of purchased products;
e. for replacement of consumables (e.g. batteries, light bulbs, fuses, headphones or printer ink);
f. where there has been abuse or misuse of the product e.g. by not using it for its intended purpose or not in accordance with manufacturer’s instructions on usage and maintenance;
g. where there has been damage of a product’s battery caused by overcharging, failure to use in accordance with the specific instructions of core outlined in product user manual or where charged by chargers other than those approved by manufacturer; and
h. if any of the seals on the battery enclosure or cells are broken or show evidence of tampering.
5. Contacting Us (arranging a warranty). You can reach out to us by, going to the 'Account' section, click on 'Contact Us'
7. WARRANTIES, REPRESENTATIONS & UNDERTAKINGS
1. You warrant, represent and undertake that:
. you shall fully comply and will at all times continue to fully comply with all applicable laws, statutes and regulations, including, without limitation, all privacy laws and content regulation;
a. you have full power and authority to enter into these Terms of Sale, and make payment in accordance with these Terms of Sale; and
b. if you purchase a product on behalf of a business entity, you represent that you are authorised to act on behalf of such business and bind the business to these Terms of Sale.
2. Subject to clause 6.1, our services are provided to you on an “as is” basis without representations, warranties or conditions of any kind. We disclaim all warranties, conditions and representations of any kind, whether express, implied or collateral, including, but not limited to, all conditions, representations or warranties of merchantability, of fitness for a particular or general purpose, of non-infringement, of compatibility or that our services are secure or error free or will operate without interruption or will be provided in a timely or proper manner or at all.
3. The warranty in clause 5.1 will be your sole and exclusive remedy under these Terms of Sale.
8. LIABILITY
1. Nothing in these Terms of Sale shall limit or exclude a party’s liability:
. for fraud, including fraudulent misrepresentation, perpetrated by that party;
a. for death or personal injury caused by the negligence of that party; or
b. for any other liability that cannot be limited or excluded under applicable law.
2. Subject to clause 7.1, in no event will we, our parent company, subsidiaries and affiliates, and our and their directors, officers, agents, employees, suppliers, subcontractors or licensors be liable, whether based on an action or claim in contract, tort, negligence, breach of statutory duty or otherwise arising out of or in relation to these Terms of Sale for loss of profits, loss of data or information, business interruption or other pecuniary loss or for any special, indirect, incidental or consequential damages, even if we, our affiliates, directors, officers, agents, employees, licensors, subcontractors or suppliers have been advised of the possibility of such damages.
3. In addition, to the extent permitted by applicable law, we (including our parent company, subsidiaries and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors) are not liable, and you agree not to hold us responsible, for any damages or losses resulting directly or indirectly from:
. supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it or making payment as required;
a. damages that may result from the unauthorized repair of the product;
b. loss of any saved/stored data in products that are either repaired or replaced;
c. reliance by you on the content or other information provided on the Site with respect to the product you order;
d. your use of or your inability to use the ordered product;
e. delays or disruptions to our Site or our services;
f. viruses or other malicious software obtained from the use of the ordered product;
g. damage to your hardware device from the use of your ordered product; or
h. your loss of or inability to do business or similar as a result of our inability to deliver the product to you.
4. Subject to clause 7.1, if clauses 6.3, 7.2 or 7.3 are held to be unenforceable or inapplicable for any reason, then the total liability (including legal fees) applicable to us, our parent company, subsidiaries and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors, to you, whether based on an action or claim in contract, negligence or breach of statutory duty or otherwise, arising out of or in relation to these Terms of Sale shall be limited to the lesser of, a) the price the product sold for on our Site and its original and return shipping costs; or b) AED 300.
5. You agree to indemnify and hold us, our parent company, subsidiaries and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors harmless from and against any losses, damages and expenses (including legal fees and attorney’s fees) arising out of or relating to:
. any claims or demands made by any third party due to or arising out of your use of the Site and our services;
a. your violation of any of provisions of these Terms of Sale, including, without limitation, any of the warranties, representations and undertakings; or
b. your violation of any applicable laws.
9. GENERAL
1. Governing Law. These Terms of Sale and any non-contractual rights or obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of Dubai.
2. Dispute Resolution:
. If you have any concerns or dissatisfaction with your purchased products, we encourage you to reach out to us for assistance. You can use our "Need Help?" feature available in your account on our website.
a. If you are unable to resolve your issue under clause 8.2 (a) within forty-five (45) days of notifying the seller of your issue, any disputes or claims arising out of or in connection with these Terms of Sale, including any non-contractual rights or obligations arising out of or in connection with these Terms of Sale shall be referred to and finally resolved by arbitration under the Arbitration Rules of the DIFC – LCIA Arbitration Centre, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat, or legal place, of arbitration shall be Dubai International Financial Centre. The language to be used in the arbitration shall be English.
3. Third Party Rights. A person who is not a party to these Terms of Sale has no right to enforce any of its term.
4. Relationship of the Parties. Nothing contained in these Terms of Sales will be deemed or construed by the parties or any third party to create the relationship of partnership or joint venture between the parties, it being understood that the parties will at all times remain independent parties contracting for services.
5. Further Assurances. The parties will do and execute or arrange for the doing and executing of each necessary act, document and anything reasonably within its power to implement and give effect to these Terms of Sale to its full extent, including, without limitation, assisting each other in complying with applicable law.
6. Assignment. These Terms of Sale will be binding upon and ensure to the benefit of the parties and their respective successors and permitted assigns. You agree that you will not assign or transfer these Terms of Sale or any of your rights or obligations under these Terms of Sale, whether directly or indirectly, without first obtaining our prior written consent, such consent not to be unreasonably withheld.
7. Entire Agreement. These Terms of Sale and the documents referred to or incorporated herein by reference contain the entire agreement between the parties with respect to the subject matter and supersede all prior agreements, negotiations and representations, written or oral, relating to its subject matter. Except as provided in these Terms of Sale and the documents referred to or incorporated into these Terms of Sale by reference, there are no conditions, representations, warranties, undertakings or agreements between the parties whether direct, indirect, collateral, express or implied.
8. Amendment. These Terms of Sale cannot be modified, varied, amended or supplemented in any way by you. We reserve the right to modify, vary, amend or supplement these Terms of Sale at any time and from time to time. We will post the current version of these Terms of Sale on the Site and each such change will be effective upon posting on the Site or upon the date designated by us as the “effective date” (if any). Your continued use of the Site and our services following any such change constitutes your agreement to be bound by and its acceptance of these Terms of Sale as so modified.
9. Severability. If any provision of these Terms of Sale is determined by any court of competent jurisdiction to be invalid, illegal or unenforceable, that provision will be severed from these Terms of Sale and the remaining provisions will continue in full force and effect so long as the economic or legal substance of the transactions contemplated hereby is not affected in any manner materially adverse to either of the parties.
10. Force Majeure. Neither party will be liable for any loss or damage or for any delay or failure in performance due to acts beyond the control of such party whether or not such acts could reasonably be anticipated (including acts of God, legislative, judicial or regulatory acts of any provincial or the federal government, court or regulatory authority, acts of any of our subcontractors or any third party providers of goods or services to us, labor disruptions, blackouts, embargoes).
11. No Waiver. Any waiver by us of any of the provisions of these Terms of Sale will not constitute a waiver of any other provision (whether similar or not), nor will any such waiver constitute a continuing waiver of that particular provision, unless expressly provided by us in writing.
12. Survival. All provisions that either expressly or by their nature survive, will survive suspension or termination of your membership of the Site.
Note:
1) Please always keep the item’s original box to claim warranty as per SVCs policies.
2) Clause no. 4 (Return) and Clause no. 5 (Warranty) mentioned above are not applicable to the Hlazon in Minutes section on the Hlazon platform. For Hlazon in Minutes, please refer to the return policy and warranty policy. Rest all clauses shall be applicable as mentioned above.